Frequently Asked Questions
Everything you need to know about your next mechanical keyboard upgrade.
What is the difference between Hot-swappable and Non-hot-swappable keyboards?
Hot-swappable keyboards allow you to change your switches without soldering, making it easy to customize your typing experience. Non-hot-swappable models have switches soldered directly to the PCB.
Which operating systems are Keychron keyboards compatible with?
All Keychron keyboards are 100% compatible with macOS, Windows, iOS, and Android. Each keyboard includes dedicated keycaps for both Mac and Windows layouts.
How long does shipping take and which countries do you ship to?
We ship worldwide. Standard international shipping usually takes 7-15 business days, while express shipping typically arrives within 3-7 business days depending on your location.
What is your return policy for electronics?
We offer a 7-day return policy from the date of delivery for items in their original, unopened packaging. Please contact our support team to initiate a return authorization.
Do Keychron keyboards come with a warranty?
Yes, we provide a 1-year limited warranty that covers any defects in materials or workmanship under normal use during the warranty period.
How do I update the firmware on my keyboard?
Firmware updates can be downloaded from our official website. Follow the specific instructions for your model to ensure the update is applied correctly via a wired USB connection.